Helping you achieve community outcomes through performance management, process effectiveness and strategic planning
Helping you achieve community outcomes through performance management, process effectiveness and strategic planning
Developing your plan will build consensus around long-term goals, identify intended outcomes, build short-term strategies and provide staff direction. By implementing and reporting on progress of your plan, your resources are better aligned, staff is better engaged and you build trust with the community. My approach ensures that diverse voices are included in the process and the resulting plan will be executed.
Having a well-defined framework for collecting, analyzing and reporting data allows you to make better-informed decisions and tell your story to the public. I can help your team develop a process and tools customized to your unique circumstances that help every department provide meaningful performance data structured around service delivery and organizational goals.
Using process improvement tools that have been proven to be successful in local government to assess the efficiency and effectiveness of your service delivery, you can reduce wasted time and resources and improve customer service. I work with your team to map out the process, assess appropriate process measures, and identify ways to improve.
Reviewing the staffing, organization, management processes, and services of your organization or department will result in uncovering numerous opportunities for improvement. To identify meaningful recommendations, I'll gather the input of staff members, apply appropriate management strategies, and identify best practices that are relevant to your organization.
Kevin has helped over 200 different cities and counties improve performance and deliver results across the United States and Canada. His most recent role has been the Vice President of Planning & Performance Solutions for Envisio, where he helps local governments implement strategy and track and report performance using a strategic planning SaaS product specifically designed for local government. Prior to that, he was the Regional Vice President for Management Partners, a local government consulting firm.
Kevin has more than thirty years of experience in local government, including ten years in strategic planning, budget, performance measurement, and process improvement and six years in community relations, communications, and citizen engagement. He is recognized as a national expert in local government performance management, long-term financial planning, and communications.
He was part of a team that implemented quality management practices in Coral Springs that led to the City being the first local government to earn the Malcolm Baldrige National Quality Award. Kevin served as an assistant county administrator for Pinellas County, Florida; as interim city manager, assistant city manager, director of the office of management and budget, and director of community relations in Reno, Nevada; and as director of communications and marketing and budget and strategic planning manager for Coral Springs, Florida.
He is a recognized as a Credentialed manager by ICMA, was named the City-County Communications and Marketing Association’s 2011 Communicator of the Year, and was #25 on
ELGL's 2020 Traeger Award list of local government influencers.